En la experiencia Starbucks/ The Starbucks Experience by Joseph A. Michelli, , available at Book Depository with free delivery. La experiencia Starbucks: 5 principios para convertir lo ordinario en extraordinario by Joseph A. Michelli, , available at Book. La experiencia Starbucks: 5 principios para convertir lo ordinario en extraordinario. Front Cover. Joseph A. Michelli. Grupo Editorial Norma, – Success in.

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I do not frequent Starbucks on a regular basis; however, I have been intrigued over the years by its success. Jonneke rated it did not like it Oct 19, Books by Joseph A.

So when I heard about this book I wanted to know everything about the company.

En la experiencia Starbucks by Joseph A. Michelli (1 star ratings)

Jan 07, Ryan Watkins rated it liked it Shelves: Any young business professional, marketing professionals, anyone who loves Starbucks. Sebenarnya buku ini cukup menarik untuk dibaca. Ich habe das Buch sehr gerne gelesen. So, this joseh can be a good reminder for us An example of what you can experiencix from the book: Si te interesa conocer a fondo estos principios y leer los emotivos ejemplos que han llevado a Starbucks a ser la empresa exitosa que es en este momento, no te pierdas este libro de una narrativa fluida y sencilla.

El principio 3 es mi favorito: The Curve Nicholas Lovell. I picked up this book because one of the essays in the book, The Frugal Librarian, described how it’s concepts could benefit libraries. Tapi sayang, terjemahan dalam bahasa Indonesianya tidak begitu enak dibaca, bahasanya kaku sekali. If you are a lover of Starbuck’s coffee, you will love it even more after learning about what they stand for and how they go about making it happen.

I really enjoyed the chapter on Surprise and Delight. So when I heard about this book I wanted to know everything about the company.


The book makes you respect the company more, not just for their business sense, but for the good that they micgelli seeking to display in the way they manage their business.

I thought the starbuks was fair. Mar 27, Donna Lyn rated it it was amazing. Indonesia was no where in sight. He continues to explain in more detail his 5 principles on how to accomplish this in your own business: Very little meat about branding, logistics, or the real hassle a nationwide chain like Expeirencia goes through, but a lot of Chicken Soup For the Soul style heartwarming stories of basic to great customer service.

La experiencia Starbucks Joseph A. Michelli reveals how you can follow the Starbucks way to Reach out to entire communities Listen to individual workers and consumers Seize growth opportunities in every market Custom-design a truly satisfying experience that benefits everyone involved Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today.

Nov 25, Diah Iswatun Khasanah rated it it was amazing.

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Do they have to be spoon-fed like a class of high school freshmen? I think their popularity is only due to their international brand names and their location. Amazon Restaurants Food delivery from local restaurants. You already know the Starbucks story. The whole thing reads like a very long Starbucks advert. Jan 17, Kayleigh John rated it it was amazing. I mean, what do you expect to get from a book that is about a business except a fairly subjective book about said business starbuckks Refresh and try again.

Can’t figure out if Michelli is being condescending, or if he knows his audience better than I do, and knows that he must painstakingly connect the dots for them.


En la experiencia Starbucks/ The Starbucks Experience : Joseph A. Michelli :

This book is not yet featured on Listopia. That said, I I didn’t even realize I had this on my bookshelves until I was clearing it out. Book la experiencia starbucks joseph michelli by Goodreads.

Starbucks asked an author of a critical article to elaborate on the problems the author experienced Mollie M rated it did not like it Dec 22, I have experience first hand on their service every weekend. But if you’re a manager looking for some motivation for you and your team, sure “Make it your own” makes sense.

Joseph Michelli is an American psychologist, speaker, and author. Lightweight book whose message seemed to boil down to two principles instead of five: On page 58, the author writes, “Great leaders look for ways to maximize the felt sense that their business generates.

En la experiencia Starbucks

Open Preview See a Problem? I agree that libraries of all kinds could benefit by applying the five customer service principles from this book.

The book definitely gave me a lot to think about in terms ‘branding’, expetiencia a blogger, etc. I felt like I was reading a Starbucks press release. This book is very inspiring me to do business.

If more businesses large and small operated with the integrity described in this book, the world would be a much better place. This mlchelli, “The Starbucks Experience”, really dives into those guiding principles and provides a number of examples of how the company and its employees meet those principles in day-to-day business, really complimenting “Onward”. Return to Book Page.